I.T. Support ‘Mail Server Upgrade’ Phishing Scam

Yet another email account phishing scam is hitting inboxes.

The email, which claims to be from I.T. Support, masquerades as a notification about upgrading to a new mail server. Supposedly, the upgrade will improve security and provide users with a “new mail experience”.

The scam message prompts you to click a “Submit Ticket” link to begin the upgrade.

Here’s what the scam email looks like

Subject: I.T Support:- ID: Ticket#3359448

ID: Ticket#3359448

Dear Active User;

This notification is prompted to have your account updated to our new mail server upgrade. Upgrade is to improve our security and new mail experience. As an active user, use the link below to submit ticket for upgrade.

Submit Ticket now for upgrade

For security reasons, the upgrade portal link will expire within 24-hours.

Thanks,

I.T Support

Link opens fake Microsoft Outlook login page

If you do click the link, the following fake “Outlook Web App” login box will open in your browser.

If you enter your login details, criminals can steal them and use them to hijack your Microsoft account. Once they have gained access, the criminals can use your account to conduct further spam and scam campaigns in your name. They can also fraudulently use and steal information from connected accounts such as OneDrive.

Email Account Phishing Scams Are Very Common

Scam emails like this are distributed continually. Be wary of any email that claims that you must click a link to upgrade your account, rectify an account issue, or update personal details. If you receive such an email, do not click any links or open any attachments that it contains.

It is always safest to access your online accounts by entering the address into your browser’s address bar or via an official app.